Melbet Privacy Policy

Melbet is committed to safeguarding the privacy of its users in India. Personal data submitted through the platform is collected responsibly, stored securely, and processed only for legitimate purposes. The platform applies both technical and organisational measures to prevent unauthorised access, loss, or misuse of user information. The following points outline the key aspects of how personal data is handled:

1. Personal information such as name, date of birth, email address, phone number, and residential address is collected during account registration.
2. Financial data, including bank account details and payment method information, is collected to facilitate deposits, withdrawals, and transaction processing.
3. Identity verification documents are collected to comply with Know Your Customer (KYC) requirements under applicable Indian regulatory guidelines.
4. Usage data, including IP addresses, device identifiers, and browsing behaviour on the platform, is collected automatically during each session.
5. Communication records, including support queries and correspondence, may be retained to improve service quality.
6. Data is collected only to the extent necessary for the stated purpose and is not retained longer than required.
7. The platform uses industry-standard encryption protocols to protect personal data during transmission and storage.
8. Access to personal data is restricted to authorised personnel who require it to perform their professional duties.
9. Internal security audits and access controls are maintained to ensure ongoing data integrity.
10. Users may request access to, correction of, or deletion of their personal data by contacting the support team through the platform’s official channels.

Users have the right to know what personal data is held about them, request corrections to inaccurate information, and ask for the deletion of data that is no longer necessary for the purposes for which it was collected. These rights may be exercised at any time, subject to applicable legal and regulatory obligations.

Melbet operates in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other relevant data protection frameworks applicable in India. All data handling practices are aligned with these legal requirements to ensure the protection of user rights.

Personal data collected through the platform is used solely for purposes that are lawful, necessary, and proportionate to the service being provided. Melbet processes user information to manage accounts, verify identities, facilitate financial transactions, and deliver a consistent and reliable experience across its services. Data may also be used to improve platform functionality, personalise content, and ensure compliance with regulatory obligations applicable in India. In certain cases, information may be used to communicate relevant updates, promotional offers, or service notifications, where users have provided consent to receive such communications.

The following points illustrate the primary purposes for which collected data is used:

1. Creating and maintaining user accounts, including verification of identity and age in accordance with KYC requirements.
2. Processing financial transactions such as deposits, withdrawals, and refunds in a secure and timely manner.
3. Providing customer support and responding to queries, complaints, or requests submitted through official channels.
4. Conducting analytics and platform performance assessments to identify areas for service improvement.
5. Sending account-related notifications, including transaction confirmations, security alerts, and policy updates.
6. Delivering personalised content and recommendations based on user preferences and activity on the platform.
7. Fulfilling legal and regulatory obligations, including reporting requirements imposed by Indian law.
8. Detecting, investigating, and preventing fraudulent activity, unauthorised access, or other security incidents.
9. Carrying out internal audits, risk assessments, and compliance reviews as required by operational standards.
10. Communicating marketing information to users who have opted in to receive such communications, in accordance with applicable rules.

All data processing activities are carried out on a lawful basis, including user consent, contractual necessity, legal obligation, or legitimate operational interest. Melbet does not use personal data for purposes beyond those stated in this document without first obtaining the appropriate consent from the user concerned.

Users may view, correct, or update their personal information at any time by accessing the account settings section of the platform. Changes to profile details, including contact information and communication preferences, can be made directly through the user dashboard. Where a user wishes to request the deletion or restriction of certain data, the request may be submitted to the support team, which will assess and process it in accordance with applicable legal and regulatory requirements.

By using the platform, users consent to security verification procedures that may be required before granting access to or modifying sensitive account information. Payment data submitted during transactions is handled by authorised electronic service providers who operate under strict confidentiality and data security obligations. Melbet does not store complete payment instrument details on its own servers and relies on compliant third-party processors to manage such information. The platform remains committed to maintaining the privacy and integrity of all user data throughout its lifecycle, from the point of collection through to secure disposal.

The platform is intended exclusively for individuals who are 18 years of age or older. Access by minors is strictly prohibited, and the platform does not knowingly collect personal data from individuals below the legal age threshold. Due to the nature of online services, it may not always be possible to independently verify a user’s age without the submission of appropriate identification documents.

The following points describe the measures in place regarding the protection of minors:

1. Registration on the platform requires users to confirm that they are at least 18 years of age at the time of account creation.
2. Identity verification documents may be requested to confirm that the account holder meets the minimum age requirement.
3. If it is determined that a registered user is below the age of 18, the account will be suspended and all associated data will be deleted.
4. Parents or legal guardians who become aware that a minor has registered on the platform may submit a written request for the deletion of that minor’s data through the official support channel.
5. Upon receipt and verification of such a request, the platform will take prompt steps to remove the minor’s account and any associated personal information.
6. The platform does not knowingly retain any personal data belonging to individuals who do not meet the minimum age requirement.

In the course of delivering its services, personal data collected from users in India may be transferred to and processed in countries where Melbet’s affiliates, partners, or service providers are based. These countries may have data protection laws that differ from those in India. By continuing to use the platform, users acknowledge and consent to the transfer of their personal data to jurisdictions outside India for the purposes described in this policy.

The following points address the key considerations related to international data transfers:

1. Personal data may be processed in countries where third-party service providers, including payment processors and technology partners, maintain their operations.
2. All entities that receive personal data as part of cross-border transfers are required to maintain appropriate confidentiality and security standards.
3. Data transfer arrangements are governed by contractual obligations that ensure the protection of personal data in accordance with applicable standards.
4. Users who do not consent to international data transfers should discontinue use of the platform and contact the support team to arrange for account closure.
5. Melbet does not sell or commercially exploit personal data in connection with international transfers or otherwise.
6. Any international transfer of sensitive personal data is carried out in compliance with the requirements set out under Indian law, including applicable rules under the Information Technology Act, 2000.

A legal disclaimer, where applicable, may limit or alter the scope and effect of certain provisions contained in this Privacy Policy. Such a disclaimer becomes effective at the moment a user accepts the terms of this policy, including through affirmative action such as electronic acceptance, accession, or any other form of acknowledgement recognised under law.

The following points outline the key aspects of the legal disclaimer applicable to this policy:

1. The disclaimer does not override any rights granted to users under applicable Indian law, including statutory data protection rights.
2. Acceptance of this policy constitutes acknowledgement of the disclaimer and its effect on the scope of the provisions described herein.
3. Where any provision of this policy is found to be unenforceable under applicable law, the remaining provisions shall continue to have full effect.
4. The platform reserves the right to update or modify the disclaimer in line with changes to applicable legislation or regulatory requirements.
5. Users who do not agree with the terms of the disclaimer are advised to discontinue use of the platform and contact the support team.
6. Any disputes arising in connection with the interpretation or application of this disclaimer shall be subject to the jurisdiction of the competent courts in India.

Cookies are small text files placed on a user’s device by a website upon visit, and they are used to store information about user preferences and session activity. The platform uses cookies to collect statistical data about how users interact with its services, analyse browsing behaviour, personalise the experience based on previous activity, and identify areas where the platform can be improved. Cookies do not contain personally identifiable information by default, though they may be associated with account data when a user is logged in. Information gathered through cookies is retained for a period of up to one year, after which it is automatically deleted from the system. Users may manage or disable cookies through their browser settings; however, doing so may affect the availability or functionality of certain features on the platform.

By accessing or using any of the services available on the Melbet platform in India, users indicate their full and unconditional acceptance of the terms set out in this Privacy Policy. The most recent version of the policy supersedes all previous versions and takes effect from the date of its publication. Users are encouraged to review this document periodically to remain informed of any updates or changes to how their personal data is managed. Continued use of the platform following the publication of an updated policy constitutes acceptance of the revised terms.

Personal data may be disclosed to third parties in specific circumstances, including compliance with legal obligations, resolution of disputes, fulfilment of contractual arrangements, or at the direction of a competent authority. Where such third parties are identified on the platform, users may refer to the relevant section for details. Where a third party is not listed, users will be informed of the purpose and scope of the data sharing prior to or at the time of disclosure. By submitting personal data through the platform, users consent to the sharing of that data in the circumstances described in this policy.

The following points describe the key situations in which personal data may be shared with third parties:

1. Disclosure to regulatory authorities or law enforcement agencies in India where required by applicable law or court order.
2. Sharing with payment service providers and financial institutions for the purpose of processing transactions and preventing financial fraud.
3. Transfer to identity verification service providers for the purpose of fulfilling KYC and anti-money laundering obligations.
4. Disclosure to legal advisers or dispute resolution bodies in connection with claims, investigations, or enforcement proceedings.
5. Sharing with technology service providers who support the operation, maintenance, and security of the platform.
6. Transfer to marketing service providers where users have consented to receive promotional communications.
7. Disclosure to auditors or compliance consultants engaged to assess the platform’s adherence to applicable standards.
8. Sharing with successor entities in the event of a merger, acquisition, or transfer of business operations, subject to equivalent data protection obligations.

The platform may contain links to third-party websites that operate independently and are governed by their own privacy policies. Melbet does not exercise control over the content, data practices, or privacy standards of any external websites accessible through such links. Users are advised to exercise caution when navigating away from the platform and to review the privacy policies of any external sites they choose to visit. The presence of a link to an external website does not constitute an endorsement of that site or its data handling practices.

The following points address the key considerations regarding external website links:

1. Melbet is not responsible for the collection, use, or protection of personal data by any third-party website linked from the platform.
2. Users should be aware that external websites may collect data through cookies, tracking technologies, or registration forms independent of the platform.
3. Any personal information submitted to a third-party website is subject to that website’s own privacy policy and terms of use.
4. The platform does not share user data with third-party websites solely by virtue of providing a link to them.
5. Users who have concerns about the data practices of a linked website should contact that website’s operator directly.
6. Melbet recommends that users disable third-party cookies in their browser settings if they wish to limit data collection by external websites.
7. Links to external websites are provided for informational convenience only and do not imply any affiliation or partnership.
8. Users assume full responsibility for any personal data they choose to submit on third-party websites accessed through links on the platform.